Deliveries - Returns - Purchase Withdrawal

The transport of your package

Packages are generally dispatched within 48 hours after receipt of your payment. The standard shipping mode is the Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us. Whatever the chosen method of shipping, we will provide as soon as possible a link that allows you to track online delivery of your package.

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Particular care is taken to protect fragile products. Packages are oversized and protected.

Article 1 - Terms of delivery

The products are delivered to the address specified by the customer on the order form. The consumer has to check the status of the packaging of the goods upon delivery and report damage to the carrier on the delivery, and the company Karawan-Authentic, within a week. The consumer may, at his request, obtain sending an invoice to the billing address and not the delivery address. Regarding shipping, we work primarily with Colissimo Access France. When we do a shipment, you immediately receive an email informing you.

Article 2 - Delivery cost

Shipping fees are based on the weight of your package and chosen delivery method. You indicated during the ordering process.

Place of delivery

Karawan Authentic Book throughout Europe, DOM, TOM, Canada and USA. By clicking on "Your Account", you can easily manage a different delivery address. At your convenience, you can choose according to the orders get delivered to your home or your place of work or at a friend's (gift or holidays).

THE POST OFFICE
In France, to minimize transportation costs, all low and moderate congestion are shipped by postal service Colissimo Access France. In addition to being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your post office near the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a calling card in your mailbox, allowing you to withdraw your parcel at your post office during business hours, within 15 days. Colissimo Access France is a very reliable service. However, it may, as in any expedition, there may be a delay of delivery or the product gets lost. In case of delay in delivery in relation to the date we've indicated in the mail from, we ask you to report the delay in calling us by phone or by sending us an email. We will then contact the Post to start an investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). If however the product is not found after the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense. If the ordered products were not available at that time, we will refund the amount of products affected by the loss of the carrier. If the product or products were still available, but had changed selling prices on the site, we would apply the new sale price or by paying by check for the difference, either by requesting a check on the price difference. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike.

Article 3: Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must imperatively be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this problem by sending authentic-Karawan within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to:

Karawan-Authentic
28 Montée des Carmélites
69001 LYON - FRANCE
Tel: +33 (0) 4 72 00 09 54

Article 4: Delivery errors

4-a: The consumer must make to the company Karawan-Authentic same day delivery or later than the first business day after delivery, any claim of error of delivery and / or nonconformity of products in kind or in quality compared to entries on the order form.
4-b: The formulation of this claim with the company Karawan-Authentic can be made:
- Primarily by phone 72 00 09 au04 54du Monday to Friday from 9h to 12h and 14h to 18h.
- By logging on our website under the heading "follow your order"
where, after entering your customer number, you can ask your question through the menu contact us specifying the reference of the order.
4-c: Any complaint about delivery, not made in the rules defined above, will be taken into account.
4-d: Upon receipt of the complaint, the company Karawan-Authentic allot a number of exchange of the product (s) concerned (s) and communicate by e-mail, fax or telephone to consumers. The exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the approach outlined above.
4-e: In case of error of delivery or exchange any product for exchange or refund must be returned to the Karawan-Authentic society as a whole and in its original packaging, in Colissimo Recommended to following address:

Karawan-Authentic
28 mounted Carmelite
69001 Lyon - France
Tel: +33 (0) 4 72 00 09 54

Article 5 - Back

If for some reason you were not satisfied with your product, you have the ability to retract and get a refund. Simply send us your intention by contacting us and return the items (*) within 14 days of the date of delivery to:

Karawan-Authentic
28 Montée des Carmélites
69001 LYON - FRANCE

When using the right of withdrawal, Karawan-Authentic refund you within 14 days after having informed us of your decision to withdraw. The consumer will then be refunded by check in his name and sent to the billing address.
To be accepted, any return will be reported prior to the Customer Service of the company Karawan-Authentic retraction with this form:

Click to download the withdrawal form

The shipping costs are the responsibility of the company Karawan-Authentic, except where it would prove that the product does not match the original declaration made by the consumer in the right of return.

(*) ATTENTION: Only complete products returned in their original packaging and in perfect condition for resale will be accepted. The products must be properly packed for transportation.